BYRAM, MS (WLBT) - A Hinds County woman alleged she was ripped off by a furniture company that never delivered the goods.
But the business claimed they tried to work with the unsatisfied customer.
Romunda Guice said she paid Furniture Zone for a table and four chairs on February 19th and has not yet received her merchandise.
"This is where I was planning to put my table once it came in," said Guice, while pointing to an empty space in the kitchen of her apartment.
The 25-year-old U.S. Marine Corps veteran said the purchase of nearly $550 was debited from her account but a month and two weeks later still no furniture.
The Byram resident said she was told the set finally made it to Mississippi March 24th, but was on a truck that broke down in Vicksburg the following Saturday and that she could come pick up the merchandise.
"I'm telling her I don't have a truck. I'd have to locate a truck. When it came to it getting in their possession and me getting the run around about when it would be delivered and I'm waiting and I'm not hearing anything when I call. I'm not getting an answer. I'm not getting my phone calls returned, and it's just been a big hassle," said Guice.
She even filed a police report after repeatedly going to the store.
Furniture Zone manager Kea Jones said Guice was told that her special order had to be made by the manufacturer in Dallas and would take longer for delivery.
Jones acknowledged that problems occurred with the delivery.
The manager said the delivery truck broke down Saturday at their Vicksburg store and Jones said Guice told her that she would go there to pick up the furniture but never did.
"I even offered Guice a refund to keep her happy which is against store policy, and she refused. The furniture is here in the Jackson store now, and we will still work with her to deliver it," said Jones.
But the frustrated customer said it is too late.
"I honestly don't want to do business with them anymore. I just want to get my money back and take my business elsewhere," added Guice.
She plans to take Furniture Zone to court to recoup her losses.
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