By Ashley Conroy
MADISON, MS (WLBT) - Tammy Ravenstein is a single mother of two children who needed help with her mortgage.
"I wanted to take advantage of something that was out there that other people were getting," Ravenstein said.
That's when Ravenstein turned to the Home Affordable Mortgage Program that was created by the federal government in March of 2009 to help millions of Americans who are struggling with their mortgage.
She first called her lender, Bank of America, for help, but after 241 days, Ravenstein says the process remains in limbo.
"You talk with somebody and they say they will call you back and they never call you back. You can never speak with the same person," said Ravenstein.
Regional President of CredAbility, Sherry Rainey, says they receive calls daily from folks who need advise on finances.
Though Rainey advises people to first contact their lender about the HAMP program, she says the process often runs more smoothly when people contact their office for help, because they have direct communication with lenders.
"They often times get a quicker response from an organization that consumers have had trouble getting in touch with," Rainey said.
Rainey also advises that anyone who needs a loan modification to assess all of their options, and to keep all documentation along the way.
"Any changes that occur with that loan would have to be well documented and substantiated based on where their current situation finds them."
Ravenstein has kept all of documentation including a log of every email and letter written along the way.
One of her letters was even addressed to President Barack Obama, as her frustration mounted every day she didn't receive an answer from Bank of America.
Ravenstein now says she thinks progress is in the works, but says receiving this loan modification is the difference between staying her house and having to leave.
"Per month it could be as much as $700," said Ravenstein.
CredAbility says they offer a free consultation to consumers in need of help with the loan modification program.
CredAbility: 1(800) 251-2227 -- www.CredAbility.org
In addition, the U.S. Treasury has set up a link to fill out several forms for the HAMP program at: http://makinghomeaffordable.gov
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