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GERMANTOWN, TN (WMC-TV) - New details are surfacing about the mysterious 911 hang-up made from the cell phone of former NBA player Lorenzen Wright on the night he was murdered. The details come from statements given by Germantown 911 dispatchers and supervisors that were released to the public Monday.
From the beginning we've known Germantown dispatchers were unable to plot the location of Wright's 911 hang-up, but we've had trouble understanding the breakdown in the system, until now.
The 911 call was a hang up call, with no voice - only the sound of possible gun shots.
Statements from dispatchers that were on duty July 19, when a call from Wright's cell phone came in to 911 dispatch at 12:05 a.m, clarify what happened afterward.
Claudia Woods is the Germantown dispatcher who took the call from former Grizzlies player Lorenzen Wright the night he disappeared.
Calls usually show up on the comm center's mapping system, but statements from dispatchers reveal the technology does not map outside Germantown city limits.
In the statement released by the city, Woods said the call, "showed no visual."
Lieutenant Donald Taylor indicated the same, saying "she couldn't plot it."
Dispatcher Chris Rowlson said, "I did not see anything on that screen."
But here's where the discrepancy begins. Inspectors asked Woods, "Would you attempt to contact a jurisdiction that it was in, and just inform them what you heard?"
Woods answered, "no."
But Dispatcher Rowlson told inspectors, "I know she looked up the Memphis dispatch number...I believe Claudia said something about 'should we call County or Memphis?' speaking to Lieutenant Taylor...he may have said 'yes,' or he may have said 'no'..."
When inspectors asked Lieutenant Taylor if he had, "ever reported any of those (missed) calls to Memphis or Shelby County..." he replied, "not unless it's something...where we can pinpoint."
The statements also raise questions about training. The system showed the latitude and longitude of Wright's cell phone call.
Woods told inspectors, "my supervisor...attempted on his iPhone to plot the latitude and longitude, and could not plot it."
Lieutenant Taylor said, "it (meaning the iPhone) doesn't plot latitude and longitude."
But Dispatcher Rowlson said in his statement, "you can Google them if you have the latitude and longitude."
Rowlson goes on to describe how he's seen other supervisors conduct Google searches.
When inspectors asked Lieutenant Taylor if he could do a Google search, he said, "I've never done it."
According to the statements, only supervisors have internet access in the comm center, after some dispatchers were caught shopping for purses online.
Everyone on duty agreed it is common to get 911 calls they can't plot. In hindsight, Lieutenant Taylor said he would have talked with his supervisor about the dropped call, and that internet access would have helped.
iPhones do plot latitude and longitude with Google Maps, an application that comes on every iPhone. But Lieutenant Taylor said he'd never used Google Maps, and it's important to note the iPhone was his personal cell, being used for work.
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