Angry customer drives across 3 states to deal with complaint - - Jackson, MS

Angry customer drives across 3 states to deal with complaint

A man drove from Virginia to Detroit, Michigan on Monday to take "customer service" to a personal level.

Dave Derringer says, "I'm tired of being handled on the phone like you're not going to drive three states away when you're in Virginia we'll do what we can kind of attitude, condescending."

Derringer, a lifelong GM customer, battled with a GM phone operator and took it as a personal challenge.  He packed up his GMC pick up and drove the 475 miles to the Ren Cen from his home the power steering pump for his wife's 2007 Chevrolet HHR in his hand 

It kept failing on her on the road.

He says, "When it went out it did not come back on. You weren't always where you could turn the key off."

Derringer wanted to know if it ended up recalled. It wasn't. Although the same part in the Chevrolet Cobalt did get recalled. That made him angry. 

An area tv station contacted GM and it put out this statement: "While it does have the same steering motor as the Cobalt, it is tuned differently and performs differently. The number of warranty claims were about half as many as for the Cobalt. We explained the results of our investigation to the NHTSA and the agency was satisfied with our explanation and did not ask GM to take further action."

Not good enough. He wants a refund on the one he bought for and replaced in his wife's car.

Derringer says, "I've had some satisfaction knowing I've done all I can do."

Derringer was initially removed by security when he first arrived to General Motors headquarters but was able to speak with GM officials after contacting the NBC station in Detroit and was granted a refund.

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