The City of Jackson has created a new system which gives citizens a new way to deal with problems they have with the city, or just to get information.
The 311 System is something Mayor Harvey Johnson promised to implement when he was running for Office of Mayor.
It is designed to access city services, "more quickly and easily than ever before."
By dialing 311 you can get to an operator to report anything from a pot hole to a broken water line.
Initially, you will not be able to access it from a cell phone, but they are working on that.
Right now, you can only get to the 311 operator through a land line inside the city.
The mayor is very proud of the new service for Jackson citizens.
"911 is still reserved for emergencies, but 311 is reserved for citizens, visitors, as well as business people to make inquiries," Mayor Johnson said. "They also can report problems. They can find out, for instance, the hours that the library will be open or they can report a pot hole."
The system also lets you track your request through 311 by simply calling the 311 number back.
While reducing calls to 911 is not one of it's primary purposes, city officials think that will be an added benefit to 311.
Initially the service will only be available from 7:30 a.m. to 5:30 p.m. Monday through Friday.
They hope to expand it to nights and weekends in the future.
Right now six operators will be available to take your calls.
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