Complainants alleged the company offers packages for $199 or more, but later realize the price for travel is actually higher than what was listed or quoted when they try to book the reservations.
GULFPORT, MS (Mississippi News Now) -
It's nearly summer vacation time, and the Better Business Bureau is warning Mississippi residents of several complaints made against one Gulfport travel agency company.
Travel Service, located at 45 Hardy Court #2816 in Gulfport, is advertising in a local newspaper and offering low price deals to Hawaii.
Complainants alleged the company offers packages for $199 or more, but later realize the price for travel is actually higher than what was listed or quoted when they try to book the reservations. In addition, customers claim they are told the travel deals are non-refundable only after they have purchased the travel voucher. They also have trouble getting the company to respond to phone calls and emails.
One consumer stated he received a "voucher" instead of the actual travel tickets that were advertised in a local newspaper.
"Misrepresentation of the price of lodging was over three times the normal price for lodging", stated another consumer.
Before booking with a travel agency, the BBB urges consumers to read the contract or application carefully before signing an agreement. Determine all costs involved in using a vacation certificate or voucher. Make sure the contract states whether you will be paying for lodging, meals, transportation from your "home" to the airport as well as from the airport to the vacation site, port taxes and any other additional fees, such as higher rates for "Peak Tourist Seasons."
Before traveling, confirm all arrangements directly with the airlines or cruise lines, hotels or resorts, as well as with restaurants and resort attractions offering discount or other coupons. Ask the vacation certificate promoter what happens if the hotel or other accommodations are completely booked. If a refundable deposit is required, find out when and how you get it back.
For more helpful tips on vacation certificates, you can visit bbb.org.
Tuesday, July 29 2014 5:50 AM EDT2014-07-29 09:50:38 GMT
Copyright 2014 WWBT NBC12. All rights reserved.More >>
Listeria is listed on the the baby's death certificate as an immediate cause of her death. Her mother, says that while she was pregnant, she ate food that was part of a recent, nation-wide Listeria recall.More >>
A Terrebonne Parish man's homemade trap led to the arrest of his neighbor, police say. The incident happened on Bull Run Road in Schriever. The resident said that his shed had been burglarized while heMore >>
A Terrebonne Parish man's homemade trap led to the arrest of his neighbor, police say.More >>
Tuesday, July 29 2014 11:55 AM EDT2014-07-29 15:55:07 GMT
The girlfriend of a Louisiana physician has pleaded guilty to five counts of prescription forgery. Pattie Carr will be sentenced August 4th. Prosecutors say Carr had her live-in boyfriend write fraudulentMore >>
Prosecutors say Carr had her live-in boyfriend write fraudulent prescriptions for more than 13,000 pills including Hydrocodone and Lyrica.More >>
Tuesday, July 29 2014 7:38 AM EDT2014-07-29 11:38:57 GMT
A home at 3937 Parkway Avenue in Jackson went up in flames just after 2 on Tuesday morning. Jackson Fire officials and police responded to the scene. Many family members and neighbors stood in astonishmentMore >>
Many family members and neighbors stood in astonishment outside of the home as firefighters worked to get the smoke out.More >>
Tuesday, July 29 2014 12:26 AM EDT2014-07-29 04:26:13 GMT
There is new information in the fatal shooting of a Scott County man this weekend. The victim, Bradley Paul Harrison, is the brother-in-law of State Representative Tim Miles. Scott County Sheriff MikeMore >>
There is new information in the weekend fatal shooting of a Scott County man. The victim, Bradley Paul Harrison, is the brother-in-law of State Representative Tim Miles.