Complainants alleged the company offers packages for $199 or more, but later realize the price for travel is actually higher than what was listed or quoted when they try to book the reservations.
GULFPORT, MS (Mississippi News Now) -
It's nearly summer vacation time, and the Better Business Bureau is warning Mississippi residents of several complaints made against one Gulfport travel agency company.
Travel Service, located at 45 Hardy Court #2816 in Gulfport, is advertising in a local newspaper and offering low price deals to Hawaii.
Complainants alleged the company offers packages for $199 or more, but later realize the price for travel is actually higher than what was listed or quoted when they try to book the reservations. In addition, customers claim they are told the travel deals are non-refundable only after they have purchased the travel voucher. They also have trouble getting the company to respond to phone calls and emails.
One consumer stated he received a "voucher" instead of the actual travel tickets that were advertised in a local newspaper.
"Misrepresentation of the price of lodging was over three times the normal price for lodging", stated another consumer.
Before booking with a travel agency, the BBB urges consumers to read the contract or application carefully before signing an agreement. Determine all costs involved in using a vacation certificate or voucher. Make sure the contract states whether you will be paying for lodging, meals, transportation from your "home" to the airport as well as from the airport to the vacation site, port taxes and any other additional fees, such as higher rates for "Peak Tourist Seasons."
Before traveling, confirm all arrangements directly with the airlines or cruise lines, hotels or resorts, as well as with restaurants and resort attractions offering discount or other coupons. Ask the vacation certificate promoter what happens if the hotel or other accommodations are completely booked. If a refundable deposit is required, find out when and how you get it back.
For more helpful tips on vacation certificates, you can visit bbb.org.
Tuesday, July 22 2014 6:52 AM EDT2014-07-22 10:52:07 GMT
The state's vehicle inspection law is now coming under closer scrutiny, with critics saying it's not necessary and unenforceable.More >>
Every day, hundreds of Mississippians get their cars inspected to make sure they are in proper driving condition. Also every day, hundreds of others don't. The state's vehicle inspection law is now coming under closer scrutiny, with critics saying it's not necessary and unenforceable.More >>
Tuesday, July 22 2014 10:15 PM EDT2014-07-23 02:15:18 GMT
The body of an unidentified man was found inside an 18 wheeler, Tuesday night. It happened at the weigh station on Interstate 20 westbound in Warren County. The State Highway Patrol and Warren CountyMore >>
MDOT enforcement officers went to check out a suspicious vehicle that had not moved all day. More >>
Tuesday, July 22 2014 6:10 PM EDT2014-07-22 22:10:35 GMT
(WMC) - Horn Lake, Miss. police say 26-year-old Stephanie Scott was given a summons to appear before a judge after her 6-year-old daughter was found home alone. Police say the little girl called 911 becauseMore >>
Horn Lake, Miss. police say 26-year-old Stephanie Scott was given a summons to appear before a judge after her 6-year-old daughter was found home alone. More >>
Wednesday, July 23 2014 9:22 AM EDT2014-07-23 13:22:41 GMT
As this Youtube video shows, on July 17, the Ohio-based pro-life group Created Equal demonstrated in front of Mississippi's only abortion clinic, located in Jackson. They were given the go-ahead from policeMore >>
A pro-life group called Created Equal plans to file a Temporary Restraining Order against the city of Jackson this week, and a lawsuit might follow. It's due to what can be seen in a Youtube video from July 17.More >>