New technology may help pave the way for shorter lines at driver testing stations across the state.
Last fall, the Tennessee Department of Safety launched a pilot program that it says has already reduced the wait for an appointment to almost nothing at stations in Davidson County.
Plus, it has rolled out a new online tool for the Centennial Drive location that works a little bit like call-ahead seating, via text.
Users who register can join a virtual line, and they then receive a text message that notifies them when they are next for an open appointment.
While wait times are improving in Davidson County under the new system, it can't come soon enough in other places like Williamson County, where there are no available appointments until next month. In Wilson, Sumner and Rutherford counties, there's nothing open until March.
"I called today, and they said they're going to call me back in four business days, and they said there's a lot of lines that they're having," said resident Angelica Ndayiragije.
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