Jackson residents concerned about high water bills - MSNewsNow.com - Jackson, MS

Jackson residents concerned about high water bills

Source: WLBT Source: WLBT
Source: WLBT Source: WLBT
Source: WLBT Source: WLBT
JACKSON, MS (Mississippi News Now) -

Water bill confusion continues in the City of Jackson with residents still receiving high water bills. Many are concerned the water woes aren't going to stop.

"First of all when I moved in they didn't send us one," said Jackson resident Bettie Myrick. "They were supposed to send us one. So, after eight months I finally went down there and they told me there was a glitch in the system and they didn't know how I didn't get a water bill."

Myrick moved in her home back in February 2015 and she said after months of confusion, her water bill is now hundreds of dollars.

"It was $50 a month for like a year," said Myrick. "And about six months ago, it started going up to about $400 a month."

Myrick said the City of Jackson blamed the inconsistent billing on the new meter system, claiming her meter had not been read.

"So now we are reading meters and this is catch up," Myrick explained. "I told them I couldn't afford to pay this because it was $400. They city said to just pay them what I can, but they only send me a statement every other month or so."

The City of Jackson released a statement saying;

"Last month, the City billed over 57,000 customers, which is the highest total since the system was implemented last year. Customers are getting assistance with issues daily and the team is still surmounting the challenge of the new billing system's learning curve."

"In most cases, high bills have been accumulated from unpaid bills. Any other issues with high bills are addressed through the research department and may take some time before they are actually resolved. Lastly, at no time in the recent history of the Water Sewer Business Administration (within the last five years or so) have 100 percent of the customers received bills and that was with the billing occurring every other month. Customers are no longer not getting bills in masse as that issue was resolved and is getting better daily."

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