Consumer guide for Insurance and auto body repair - MSNewsNow.com - Jackson, MS

Consumer guide for Insurance and auto body repair

Source: WLBT Source: WLBT
Source: WLBT Source: WLBT
Source: WLBT Source: WLBT
JACKSON, MS (Mississippi News Now) -

Ever battle it out with your insurance company over repairs for your vehicle. You are not alone. There is now a  new Consumer's Guide for insurance and auto body repair. It can help you navigate your rights. 

Frustration often runs high when insurance companies tell vehicle owners that's all we will pay when it comes to repairing your wrecked vehicle. End of discussion? No according to the State Attorney General Jim Hood.

"Some think if the insurance company says they are not going to pay it I'm stuck. I have to take it and then sign away a release," said Hood. "That's not true. They can negotiate with them, sometimes the body shop will help them, sometimes the body shop works for the insurance companies." 

The bottom line you have the right to get your vehicle repaired to its pre-accident condition. John Mosley has long been an advocate for using vehicle manufactured parts rather than aftermarket parts for vehicle repair.  The Clinton Auto Body Shop owner helped craft the new Consumer Guide.

 "They need to understand when an insurance appraiser when it seems like it's falling on deaf ears regarding the proper repair, they need to understand that when he says that is all we are going to pay that is not the end of the story. They have a right to invoke their appraisal costs," said Mosley.

Most all agree in some cases the right repairs with the right parts can be lifesaving. Consumer advice; get three estimates on repair work. You don't have to settle for the cheapest estimate. 

The Mississippi Auto Repair Task Force includes the Mississippi Insurance Department, auto body repair shops, insurers, auto manufacturers, aftermarket parts manufacturers, and other industry representatives. That group met to find common ground on best practices for the future and discuss concerns and desires to better meet the needs of consumers.

For a copy of the guide, click here.

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