Customer says no payment plan long enough for $6,200 water bill - MSNewsNow.com - Jackson, MS

Customer says no payment plan long enough for $6,200 water bill

Maurice Rounsaville says he received a $6, 200 water bill in March. Source: WLBT Maurice Rounsaville says he received a $6, 200 water bill in March. Source: WLBT
Maurice Rounsaville is not trusting a recent water statement he received. Source: WLBT Maurice Rounsaville is not trusting a recent water statement he received. Source: WLBT
Maurice Rounsaville says he received a $6, 200 water bill in March. Source: WLBT Maurice Rounsaville says he received a $6, 200 water bill in March. Source: WLBT
JACKSON, MS (Mississippi News Now) -

The City of Jackson will soon be sending water bills to customers who haven't received statements. That's thousands of customers not paying into the system.

READ MORE: City of Jackson announcing payment plan for unpaid water bills

Jackson resident Maurice Rounsaville may fall into that category. 

To his amazement, his last bill was over $6,000, which he says he has no plans to pay, payment plan or not.

"I want to meet the person that folded this letter up and actually saw that number on there and said ok we'll just sent this to this guy," said Rounsaville.

When he opened his water bill in March, Rounsaville says he was in total disbelief.

The 39-year-old moved into his Lynwood Lane home about a year and a half ago and got his first three bills.

In November of 2016, he said they stopped coming...until he opened the mail and found this whopper.

"I was looking for the cameras. I thought I was being punked," said Rounsaville. "I looked at my backyard to see if I had a waterfall or a pool that I didn't know about, but I was just like they're not getting this. They're not getting a portion of it."

RELATED: Jackson residents react to city's response on unpaid water bills

The Nissan employee realizes he does owe something, but he pointed out a graph on the bill showing no water use at all in December of 2017, so he doesn't trust the statement.

"I know they weren't sending them so we can't just go around and just say this is what I'm gonna pay," said Rounsaville. "I may be paying too much or I may not be paying enough. If I'm paying too much, is it getting credited? If I am, it's not being shown on this bill."

According to Public Works Director Robert Miller, 20,000 residents have not been receiving bills. That is an estimated $20 million loss to the city.

"It's the set up of the software and we're going to be reviewing the set up," said Miller. "But before we can say the set up wasn't correct, we need to execute the processes as they were designed and as they were intended."

Water bills will be sent out over the next six months to customers who haven't received them.

"I got a plan, a payment plan already,"  added Rounsaville. "I'm not gonna pay it."

Billing software problems are a part of the non-billing process.

Vacancies in metering, billing and collections are also contributing factors.

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