Vacancies in water billing department contribute to no bills - MSNewsNow.com - Jackson, MS

Vacancies in water billing department contribute to no bills

Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT
Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT
Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT
Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT
Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department. Source: WLBT
JACKSON, MS (Mississippi News Now) -

The City of Jackson is losing millions of dollars because residents aren't getting bills and aren't paying, but the need for workers in billing is also a problem. 

If you are one of the 20,000 who haven't received a bill, city officials say it's because of software problems and vacancies in the billing department.

READ MORE: City of Jackson announcing payment plan for unpaid water bills

"It should be an easier way to do this instead of having to come out here and deal with this road situation out here," said Lynn Gibbs.

The realtor is frustrated after trying to sign up for service at the water department and was told she has to return to Metrocenter instead of doing the process online.

She also said her mother lives in Lake Dockery in Byram and hasn't gotten a water bill since February.

"In Byram, of course in that area, they're paying so much more than they were accustomed to," said Gibbs. "Why aren't they getting better service? They're getting the money."

Public Works Director Robert Miller explained that bills aren't being sent in part because there are 18 vacancies in the Water Billing Department.

RELATED: Jackson residents react to city's response on unpaid water bills

There are six vacant positions in the metering section, seven in billing and five in collections.

Three listed Customer Service Representative positions have been open since March. The pay is $9.99 an hour.

Irish Patrick Williams doesn't get a water bill each month, but goes to the water department to pay and get a receipt.

She believes the 20,000 residents who didn't get bills still know they owe.

"We need money to pay salaries," said Patrick Williams. "So we need the money from the water bills to be paid and it's a vicious cycle, but if you got the service at some point in time you know you had to pay".

RELATED: Customer says no payment plan long enough for $6,200 water bill

We reached out to Public Works to find out the salaries and how long they have been open and are awaiting a response.

Copyright 2018 MSNewsNow. All rights reserved.

Powered by Frankly