Outrageous water bills continue as city works to address problem - MSNewsNow.com - Jackson, MS

Outrageous water bills continue as city works to address problems

The City of Jackson recognizes issues with its water billing system, but those problems don't seem to be getting solved soon enough for customers. Source: WLBT The City of Jackson recognizes issues with its water billing system, but those problems don't seem to be getting solved soon enough for customers. Source: WLBT
The City of Jackson recognizes issues with its water billing system, but those problems don't seem to be getting solved soon enough for customers. Source: WLBT The City of Jackson recognizes issues with its water billing system, but those problems don't seem to be getting solved soon enough for customers. Source: WLBT
The City of Jackson recognizes issues with its water billing system, but those problems don't seem to be getting solved soon enough for customers. Source: WLBT The City of Jackson recognizes issues with its water billing system, but those problems don't seem to be getting solved soon enough for customers. Source: WLBT
The City of Jackson recognizes issues with its water billing system, but those problems don't seem to be getting solved soon enough for customers. Source: WLBT The City of Jackson recognizes issues with its water billing system, but those problems don't seem to be getting solved soon enough for customers. Source: WLBT
JACKSON, MS (Mississippi News Now) -

The City of Jackson recognizes issues with its water billing system, but those problems don't seem to be getting solved soon enough for customers.

One Jackson resident recently received a bill for more than $1,500 and he believes the city is passing their mistakes and losses on to customers.  

"Y'all need to fight these people, because the city of Jackson is wrong," said James Berry.

The Jackson resident had not received a water bill since December and knew he owed a few hundred dollars, but when he opened a $1,592 water bill Tuesday, he was livid and took off work to go to the water department.

"I'm not gonna pay this bill because it's not right," said Berry. "They're down there fudging these numbers, then they're trying to send these taxpayers these high bills."

The 50-year-old has bank statements proving he made all previous payments.

He said he was told someone would come to his home to check his meter.

RELATED: Jackson residents react to city's response on unpaid water bills

The frustrated bill payer also said the customer service representative told him that his bills from 2017 were adjusted, resulting in the high bill.

Berry asked to see a supervisor, but said he was refused.

"I saw a lot of people sitting down doing payment plans on these high bills. One lady had a bill for $4,000," said Berry. "It was a lady in there had a bill for $10,000. There's another guy had a bill for $5,500 and they didn't have a bill for four months or three months like I was."

According to Public Works Director Robert Miller, people who have not received bills will be put on a payment plan.

READ MORE: City of Jackson announcing payment plan for unpaid water bills

Berry believes the billing problems still have not been corrected.

"It's not right. It's not fair to the citizens of Jackson, and they're talking about why they're losing so much money. This is why you're losing citizens right here. This is why the people in Jackson are moving,"  added Berry.

The public works director said there is not a new process with billing beyond that which he has already described extensively to the public.

RELATED: Vacancies in water billing department contribute to no bills

He said Berry went months without a bill then some prior bills were estimates. The department is still investigating.

Friday Robert Miller updated Berry's case status.

 He said Berry's meter was checked Thursday,and crews discovered his meter had a faulty register.

 The public works director said the meter would be changed, and Berry would be sent an adjusted bill.

It was not a Siemens billing problem according to Miller, it was the result of the city's customer accounts.

 Miller also said he will meet with his staff to find out if there are any other customers similarly affected. 

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